Политика доставки

1. Order Processing Time

All our orders are processed and shipped out within 1-3 business days.

Please allow 4 to 12 hours for the tracking information to update.

Also, you might recieve your order in different packages in case more than one product has been ordered.

2. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

3. Shipping Methods, Costs, and Delivery Times

We glad to provide to our customers free shipping for almost every country.

The delivery times per region are represented by the following table:

 Location   Estimated Delivery Time In Days
United States ⁓ 10-24 business days
Europe ⁓ 10-25 business days
United Kingdom ⁓ 8-17 business days
Russia ⁓ 10-23 business days
Australia ⁓ 10-25 business days
New Zealand ⁓ 10-23 business days
Canada ⁓ 10-23 business days
Mexico ⁓ 10-24 business days
Brazil ⁓ 10-26 business days
Israel ⁓ 14-35 business days
Japan ⁓ 10-21 business days
Saudi Arabia ⁓ 10-23 business days
*Excluding the time of processing and shipping out*

NOTE: A delay in the shipping time can happen due to the internal shipping of the ordering customer's country or due to international holidays like Christmas for example. So please understand us!

 

4. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

5. Returns and Refunds

Wirefree will happily accept returns due to change of mind as long as the request is received by us within 10 days of you receiving the item.

The item must be returned to us in the original packaging, unopened, and unused.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

 

6. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at [SUPPORTEMAIL@DOMAIN.COM].